Our Staff

At Halwell, we have a GREAT group of people that work together to serve your needs! They are experienced and professional, and you can count on them to listen to you, and answer your questions.


President & CEO

Marg Torrance, B.A. CIP


Executive Team

Maria Scott, CPA, CGA

Stephen Matusiak

Tom Seaman, CIP



Karen Duffield


Marketing and Communications

Elisabeth Axiak


Business Development

Jason Cox


Data Analytics

Tamrah Brown


Human Resources

Kuusta Laird Barry


Underwriting Department

Kathy Cass, CIP
Jordon Caldwell
Sid CohenNavi, CIP
Sherrie Goll, CIP
Patti Henderson
Jennifer Holman, CIP
Ashley Hopkins
Mary Catherine Lago
Sherry McIntyre, CIP
Kelly McLeod, CIP
Janice Passarelli
Tiia Planert


Claims Department

Teri-Lynn Oakley
Dale Stuart, CIP
Jan Tatarski, CIP
Danielle Tourond
Jessa De Castro


Loss Prevention

Jeff Muysson


Accounting and Billing

Sharon Leitch
Sharon Marostega
Nicole Passarelli


Message from the President & CEO

I am very pleased to provide my report on the operations and organizational successes of Halwell Mutual Insurance Company for the financial year ending December 31, 2016. I continue to consider it a privilege to serve you – our policyholders – alongside our Board of Directors, staff and brokers.

In 2016, Halwell surpassed a milestone Premium volume of $20 million – ending up at $20,690 at the end of the year. Back in 2013, we set this goal to achieve in 2020, so we are well ahead of our initial strategic plan! We continued to see solid support from our current brokers, and added some new ones, resulting in an increase of 8.3% in Gross Premiums Written. We are now contracted with 32 independent brokers, with over 60 offices located around Southern and Central Ontario. Our Policies in Force count experienced a healthy increase of over 8% year over year as well. Even though the frequency of new claims reported increased slightly over 2015, our claims team continued to work diligently to close outstanding claims and improve efficiencies. Our underwriting loss was driven by two very large claims in Personal automobile. Without those, we would have shown an underwriting profit once again, however, those are the kinds of losses that demonstrate our purpose in being here!

We continued to make solid progress on our Strategic Plan, working to improve and streamline our business processes – all with the objective of improving our services to our brokers and policyholders. We have increased the size of our team, adding some great talent with specialized resources to help move our plans forward.

We are looking forward to continuing to build on our successes, and our financial strength as an Ontario Mutual. This year in particular, promises to be very exciting as we move in to our newly constructed office mid-way through the year. Our business focus will to continue to be placed on developing our people and our technology to be “the best at the best at protecting what’s important to our community.”

I would like to thank the members of the Board of Directors, for their support and commitment to our Strategic Plan. I also want to thank the team we have here at Halwell – a great group of dedicated, enthusiastic and talented people! As we look forward to many successful years ahead, all of us at Halwell wish to express our sincere appreciation for your trust and loyalty to Halwell Mutual Insurance Company.

Marg Torrance, B.A. CIP
President & CEO