Halwell Mutual Insurance Complaint Handling Protocol

Our goal as a policyholder-owned, pure mutual company is to treat all policyholders in a fair, courteous and timely manner. Time lines mentioned below are minimum standards.

  1. The “Company Ombudsman/Liaison Representative” (as filed with FSRA) is Marg Torrance, President & CEO.

Financial Service Regulatory Authority of Ontario

5160 Yonge Street, 16th Floor
Toronto, Ontario
M2N 6L9

Telephone: 416-250-7250
Toll free: 1-800-668-0128